# Synthetic sample: source-linked knowledge answer

Illustrative output only. The question and policy passages are fictional. No live search, retrieval or customer communication occurred.

## Sample question

Can support promise a replacement before the returned item has been inspected?

## Sample sources

[1] Returns guide r3, section 2: “Support may log a return and request photos. Do not promise a replacement before warehouse inspection.”

[2] Warehouse procedure r2, section 5: “The warehouse records the inspection outcome. The support owner then confirms the approved next step to the customer.”

## Ready sample — draft for support review

Wait for the inspection outcome. Support may log the return and request photos, but may not promise a replacement before inspection. [1]

The warehouse records its findings; the support owner then confirms the approved next step. [2]

Not established: refund entitlement, an inspection deadline or a customer-specific exception.

Review owner: support policy owner. Nothing has been sent to a customer.

## Missing-input path — no policy answer issued

If the approved returns guide is absent, the warehouse note alone cannot establish what support may promise.

Request: “Please confirm the current approved returns policy and whether this team can access it.”

Withhold the replacement recommendation. Resolve missing or conflicting sources with the policy owner before drafting again.

Discuss this workflow: https://leon-ai-workflows.pages.dev/?workflow=knowledge#contact

Leon S Kennedy — Independent FDE Engineer (Forward Deployed Engineer)